LAST UPDATED AUGUST 2018
House Society Pty Ltd (ACN 625 198 245) and its Related Bodies Corporate (House Society).
In this Privacy Policy, the expressions “House Society”, “we“, “us” and “our” are a reference to House Society Pty Ltd (ACN 625 198 245) and its Related Bodies Corporate (as defined by the provisions of the Corporations Act 2001 (Cth)).
Privacy is as important to us as it is to you! Although, we are not an organisation that is bound by the Australian Privacy Principles and the Privacy Act 1988 (Cth), we have chosen to follow the Australian Privacy Principles and the Privacy Act 1988 (Cth) in the way we collect, use, keep secure and disclose your personal information.
This Privacy Policy applies to personal information collected by us. The purpose of this Privacy Policy is to generally inform people of:
- how and when we collect personal information;
- how we use and disclose personal information;
- how we keep personal information secure, accurate and up-to-date;
- how an individual can access and correct their personal information; and
- how we will facilitate or resolve a privacy complaint.
If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue or complaint. Please see Section 10 for further details.
If you have any concerns or questions, please contact us and our privacy officer at hello@housesociety.com.au or write to us at PO Box 6914, Gold Coast Mail Centre, QLD 9726 and our privacy officer will then attempt to resolve the issue.
We recommend that you keep this information for future reference.
1. What is personal information?
The Privacy Act 1988 (Cth) defines “personal information” to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
2. The kinds of personal information collected, used and disclosed by House Society
We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to by you.
At or around the time we collect personal information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information.
We set out some common collection, use and disclosure instances in the table below, use and disclosure instances in the table below.
Purpose | Type of Information | Uses | Disclosures |
Sales and enquiries | · Contact information: Such as your name, Company name, address, billing address (if different to address), email address, phone numbers, username and password. · Transaction Sales: Such as: – Delivery information. – Billing and account details. – Payment card details. · Customer Service: Information collected in connection with customer services functions by our customer services department. | The types of uses we will make of personal information collected for this type of purpose include: · Identity verification: if required, the verification of your identity. · Products: the provision of our products to you including: – Using your personal information in order for you to use and purchase the products we offer for sale. – Payment processing, including charging, credit card authorisation, verification and debt collection. – To provide customer service functions, including handling customer enquiries and complaints. · Marketing: Using your personal information for the purposes set out in “Marketing Services” section below. · Suppliers: To provide to our supplier to on-supply the products you have ordered directly to you. · Delivery: To provide to our shipping and delivery contractors to allow delivery of the products you have ordered. · General administrative and security use: – To protect House Society’s websites from security threats, fraud or other criminal activities. – Use for the administration and management of House Society. – The maintenance and development of our products, business systems and infrastructure. – In connection with the sale of any part of House Society’s business or a company owned by a House Society entity. – To provide customer services to clients and for quality assurance purposes. | The types of disclosures we will make of personal information collected for the type of purposes listed include, without limitation, to: · Third parties connected with the sales process including ecommerce, payment gateway providers and financial institutions. · Service providers (including IT service providers, consultants and our suppliers) who assist House Society in providing our products. · Related bodies corporate of House Society (including related entities). · Third parties in connection with the sale of any part of House Society’s business or a company owned by a House Society’s entity. · As required or authorised by law. |
Payment information | · Contact and identifying information: – Such as your name, Company name, address, billing address (if different to address), email address, phone numbers. – Alternative Contact (name, address and phone number). – Payment details, including: – debit or credit card; – details of your account with PayPal; – details of your account with payment gateway providers. | · Purchases of House Society’s products: Payment processing, including charging, refunds (if applicable), credit card authorisation, verification and debt collection. · Online accounts: If you create an account with House Society and you provide us with your personal information, we will use it for: – Processing of account transactions. – Customer service related contact. · General administrative and security use as detailed in the Uses column for “Sales and enquiries”. | In summary, we may disclose this type of personal information to: · Our contractors, agents and third party providers who undertake billing services on our behalf. · The parties listed in the Disclosure column for “Sales and enquiries”. |
Marketing Services | • Contact information: Such as your name, email address, current postal and residential addresses, phone numbers. • Website enquiries: Such as your name, email address, phone number and any information you provide to us as part of your message. • Social media activity: Including “likes”, comments posted, any of your oppositions or feedback, photos posted or uploaded and other information pertaining to your social media activities which concern, or relate, to House Society. | • General marketing and consumer analytics: using your personal information: – To provide our newsletter to you, and other marketing updates and materials.- To aggregate with other information and to then use it for marketing and consumer analytics. – To offer you updates on products, events or information that may be of interest to you. – For marketing and promotional activities by us (including by direct mail, telemarketing and email) such as our email alerts, product awareness information and newsletters. – For the Uses detailed above in “Sales and enquiries”.• Online accounts or social media: If you create an account with House Society or participate in our social media platforms (such as Facebook, Instagram, Twitter and LinkedIn) and you provide us with your personal information, we will use it for: – Adding account holders to the marketing database. – Customer service related contact. – Responding to social media messages. – Fulfilling social media platform rules. | We may disclose your personal information to: • Third parties connected with the marketing process who assist us in providing our products to you. |
Suppliers | • Contact information: Such as your Company name, contact person’s name and number, name of persons who will be completing work for us, email address, phone numbers, current postal address. • Payment information: Such as your account number, payment details and obligations. | • Products: To on-supply products to our clients. • General administrative and security use: – The maintenance and development of our products, business systems and infrastructure. – In connection with the sale of any part of House Society’s business or a company owned by a House Society’s entity. • To provide customer services and our products to clients and for quality assurance purposes. | The types of disclosures we will make of personal information collected for the type of purposes listed include, without limitation, to: • Third parties connected with the construction process including ecommerce, payment gateway providers and financial institutions. • Service providers (including IT service providers and consultants) who assist House Society in providing our products. • Related bodies corporate of House Society (including related entities). • Third parties in connection with the sale of any part of House Society’s business or a company owned by a House Society’s entity. |
Human resources | • Contact information: Such name, e-mail address, current postal and residential address, phone numbers, country of residence, next of kin contact details. • Employee record information • Identifying information: Such as your photo, residency details, date of birth. • CV, resume or application related information: Such as the details provided in your resume or CV, your eligibility to work in Australia, your education, previous employment details, professional memberships or qualifications. • Tax, superannuation and payroll information: Such as your Tax File Number and ATO Declaration, Superannuation details and financial institution details. • Background check information: Information obtained from you or third parties to perform background checks. • Performance related information: Pre-employment testing and other information collected by House Society’s systems in the course of the employee or contractor’s engagement with House Society. • Information collected from referees | • Background checks: Utilising the information collected for the purpose of assessing candidate suitability for role, including by obtaining: – Verification of your identity and age. – Background checks including publically available information including Facebook, Twitter, Instagram, YouTube. – Confirmation of eligibility to work in Australia. – Confirmation of education and qualifications. – Confirmation of previous employment. • Administration and performance monitoring use: Utilising the information collected for the purpose of: – Dealings related to the employer/employee relationship or the contractor/principal relationship (as the case may be). – Use of such information whether or not the employment or contractor relationship is prospective, current or past. – Use of such information to monitor systems, performance and time usage and internet usage. – The use of your personal information collected in the administration and management of House Society. – In connection with the sale of any part of House Society’s business or a company owned by a House Society entity. | We may disclose your personal information to: • Relevant superannuation company.• Government agencies, including but not limited to The Australian Taxation Office, Centrelink and Child Support Agency.• Relevant Worker’s Compensation organisation (e.g. WorkCover etc).• Third party referees provided by you in connection with an application made to House Society.• Service providers (including IT service providers and payroll providers), if any.• Recruitment agents used in connection with your application with us.• Third parties in connection with the sale of any part of House Society’s business or a company owned by a House Society entity.• Third party parties in connection with obtaining any background checks, pre-employment screening.• Financial institutions for payroll purposes.• As required or authorised by law. |
3. How House Society collects and holds personal information
- Collection generally
As much as possible or unless provided otherwise in this Privacy Policy or a notification, we will collect your personal information directly from you.
When you engage in certain activities, such as filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.
Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory information or any other information we require in order for us to provide our products to you, we may be unable to provide our products to you in an effective manner, or at all.
- Other collection types
We may also collect personal information about you from other sources, such as competitions and also from third parties. Some examples of these alternative collection events are:
- when we collect personal information about you from third parties; or
- when we collect personal information about you from publically available sources including but not limited to, court judgments, directorship and bankruptcy searches, Australia Post, White Pages directory, and social media platforms (such as Facebook, Twitter, Google, Instagram etc).
- Notification of collection
If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply, including as described in this clause 3.3(a) to 3.3(c) below. Generally speaking, we will not tell you when we collect personal information about you in the following circumstances:
- where information is collected from any personal referee you have listed on any application form (including any employment application) with House Society;
- where information is collected from publically available sources including but not limited to court judgments, directorship and bankruptcy searches, social media platforms (such as Facebook, Twitter, Google, Instagram etc); or
- as otherwise required or authorised by law.
- Unsolicited personal information
In the event we collect personal information from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by House Society (in its absolute discretion) that the personal information is not required, we will destroy the information or ensure that the information is de-identified.
- How we hold your personal information
Once we collect your personal information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who have taken reasonable steps to ensure they comply with the Privacy Act 1988 (Cth). We provide some more general information on our security measures in Section 8 (Data security and quality).
- Cookies and IP addresses
If you use our website (www.housesociety.com.au), we may utilise “cookies” which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
However, in some cases, cookies may enable us to aggregate certain information with other personal information we collect and hold about you. House Society extends the same privacy protection to your personal information, whether gathered via cookies or from other sources, as detailed in this Privacy Policy.
You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you disable cookies, you may not be able to access certain areas of our website or take advantage of the improved website experience that cookies offer.
4. Uses and discloses of personal information
- Use and disclose details
We provide a detailed list at Section 2 of some common uses and disclosures we make regarding the personal information we collect.
- Other uses and disclosures
We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:
- when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;
- if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
- if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
- if it is required or authorised by law.
- Use and disclosure procedures
In the event we propose to use or disclose such personal information other than for reasons set out in the above table at Section 2 or as otherwise outlined in this Privacy Policy, we will first notify you or seek your consent prior to such disclosure or use.
Your personal information is disclosed to these organisations or parties only in relation to the products we provide to you or for a purpose permitted by this Privacy Policy.
We take such steps as are reasonable to ensure that these organisations or parties are aware of the provisions of this Privacy Policy in relation to your personal information.
- Communications opt-out
If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us via the details set out at the top of this document and we will ensure the relevant communication ceases. Any other use or disclosure we make of your personal information will only be as required or authorised by law or as permitted by this Privacy Policy or otherwise with your consent.
5. Direct Marketing
- Express informed consent
You give your express and informed consent to us using your personal information set out in:
- the “Sales and Enquiries” section of the table at Section 2 of this document above; and
- the “Marketing Services” section of the table at Section 2 of this document above;
to provide you with information and to tell you about our products or events or any other direct marketing activity (including third party products and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).
- Inferred consent and reasonable expectations of direct marketing
Without limitation to paragraph 5.1, if you have provided inferred or implied consent (e.g. not opting out where an opt-out opportunity has been provided to you) or if it is within your reasonable expectation that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
- Opt-out
If at any time you do not wish to receive any further Direct Marketing Communications from us or others under this Section 5, you may ask us not to send you any further information about products and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us via the details set out at the top of this document.
6. Anonymity and pseudo-anonymity
Due to the personal nature of the products that we provide, it is only practicable or reasonable for the House Society to transact and correspond with you on a named basis and your personal information may be required in order to provide you with our products or to resolve any issue you may have.
7. Cross Border Disclosure
- Cross border disclosures
Any personal information collected and held by House Society may be disclosed to, and held at, a destination outside Australia, including but not limited to:
- for our payment gateway service providers – the United Kingdom, New Zealand, the United States and Canada;
- for our accounting and financial management providers – United States;
- for our IT service providers relating to direct marketing applications and functions – Singapore, Taiwan, Ireland, Belgium, Netherlands, Finland and the United States; and
- for our IT service providers relating to payment and administrative functions – Canada, Japan, Mexico and New Zealand,
where we utilise third party service providers to assist House Society with providing our goods to you. Personal information may also be processed by individuals or contractors engaged by us or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.
As we use service providers and platforms which can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed above.
In addition we may utilise overseas IT services (including software, platforms and infrastructure), such as data storage facilities or other IT infrastructure. In such cases, we may own or control such overseas infrastructure or we may have entered into contractual arrangements with third party service providers to assist House Society with providing our products to you.
- Provision of informed consent
By submitting your personal information to House Society, you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to personal information. However, we will take steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.
Although we are not required to comply with the Privacy Act 1988 and the Australian Privacy Principles, we acknowledge the importance of protecting your information and will take all reasonable steps in the circumstance sot ensure that recipients of your information outside of Australia do not breach the Australian Privacy Principles.
- If you do not consent
If you do not agree to the disclosure of your personal information outside Australia by House Society, you should (after being informed of the cross border disclosure) tell House Society that you do not consent. To do this, either elect not to submit the personal information to House Society after being reasonably informed in a collection notification or please contact us via the details set out at the top of this document.
8. Data security and quality
- House Society’s security generally
We have taken steps to help secure and protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where human error is involved or malicious activity by a third party.
Notwithstanding the above, we will take reasonable steps to:
- make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
- protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
- destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
The provider of our data centre implements reasonable security measures to ensure the protection of your data.
- Accuracy
The accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
- let us know if there are any errors in your personal information; and
- keep us up-to-date with changes to your personal information (such as your name or address).
We provide information about how you can access and correct your information in Section 9.
9. Access to and correction of your personal information
You are entitled to have access to any personal information relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act 1988 (Cth)). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) yourself through your online account or by contacting us via the details set out at the top of this document.
10. Resolving Privacy Complaints
- Complaints generally
We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
- Contacting House Society regarding complaints
If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, please contact us:
Email: hello@housesociety.com.au
Address: PO Box 6914, Gold Coast Mail Centre, QLD 9726
Online form: Submit a contact form online.
Please mark your correspondence to the attention of the Privacy Officer.
- Steps we take to resolve a complaint
In order to resolve a complaint, we:
- will liaise with you to identify and define the nature and cause of the complaint;
- may request that you provide the details of the complaint in writing;
- will keep you informed of the likely time within which we will respond to your complaint; and
- will inform you of the legislative basis (if any) of our decision in resolving such complaint.
- Register of complaints
We will keep a record of the complaint and any action taken in a Register of Complaints.
11. Consent, modifications and updates
- Interaction of this Policy with contracts
This Privacy Policy is a compliance document prescribed by law rather than a legal contract between two or more persons. However, certain contracts may incorporate all, or part, of this Privacy Policy into the terms of that contract. In such instances, House Society may incorporate the terms of this policy such that:
- certain sections or paragraphs in this policy are incorporated into that contract, but in such a way that they do not give rise to contractual obligations onto House Society, but do create contractual obligations on the other party to the contract; and
- the consents provided in this policy become contractual terms provided by the other party to the contract.
- Acknowledgement
By using our website, purchasing a product or service from House Society, where you have been provided with a copy of our Privacy Policy or had a copy of our Privacy Policy reasonably available to you, you are acknowledging and agreeing:
- to provide the consents given by you in this Privacy Policy; and
- that you have been informed of all of the matters in this Privacy Policy.
- Modifications and updates
We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes (whether by direct communication or by posting a notice on our website). If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, please cease providing us with your personal information and contact us via the details set out at the top of this document.